Voice Process Associate

1 day ago


Madurai, Tamil Nadu, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 8,00,000
Job Title: Customer Service Ambassador

At our organization, we are dedicated to providing exceptional service to our clients. As a Voice Process Associate, you will be responsible for handling inbound and outbound customer calls from the US.

Key Responsibilities:

  • Respond to queries related to products, services, billing, or technical issues in a professional manner.
  • Ensure accurate records of customer interactions and follow-up actions.
  • Maintain high levels of customer satisfaction through prompt and efficient service.
  • Adhere to process workflows, scripts, and quality standards.

Required Skills & Qualifications:

  • A graduate degree in any field.
  • 2-4 years of experience in US voice processes/customer support.
  • Excellent verbal communication skills in English (mandatory).
  • Familiarity with CRM tools and call center software.
  • Ability to work night shifts and meet performance metrics.

Preferred Attributes:

  • Experience supporting North American clients with a neutral accent.
  • Problem-solving attitude with the ability to think critically.

Benefits:

  • Competitive salary and performance incentives.
  • Career advancement opportunities.
  • One-Year retention bonus.
  • Allowances.


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