
Voice Process Associate
1 day ago
At our organization, we are dedicated to providing exceptional service to our clients. As a Voice Process Associate, you will be responsible for handling inbound and outbound customer calls from the US.
Key Responsibilities:
- Respond to queries related to products, services, billing, or technical issues in a professional manner.
- Ensure accurate records of customer interactions and follow-up actions.
- Maintain high levels of customer satisfaction through prompt and efficient service.
- Adhere to process workflows, scripts, and quality standards.
Required Skills & Qualifications:
- A graduate degree in any field.
- 2-4 years of experience in US voice processes/customer support.
- Excellent verbal communication skills in English (mandatory).
- Familiarity with CRM tools and call center software.
- Ability to work night shifts and meet performance metrics.
Preferred Attributes:
- Experience supporting North American clients with a neutral accent.
- Problem-solving attitude with the ability to think critically.
Benefits:
- Competitive salary and performance incentives.
- Career advancement opportunities.
- One-Year retention bonus.
- Allowances.
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