Support Operations Manager

5 days ago

Nagpur, Maharashtra, India beBeeAnalytical Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title: Support Operations Manager

We are seeking a seasoned professional to lead our support team and drive operational excellence.Job Description:

In this role, you will be responsible for managing a team of customer support professionals, ensuring timely resolution of customer issues, and implementing process improvements to enhance the overall customer experience.

Required Skills and Qualifications:
  • 5+ years of experience in customer support with at least 1 year in a leadership role
  • Experience working in SaaS or contact center environments is preferred
  • Strong analytical skills, excellent communication, people management, and conflict resolution skills
  • Able to work effectively with cross-functional teams
Benefits:

This is an exciting opportunity to join our organization and take your career to the next level. As a Support Operations Manager, you will have the chance to make a real impact on our customers' experiences and contribute to the growth and success of our company.

Others:

If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this role.

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