Customer Communication Specialist
4 days ago
Customer Communication Specialist
We are seeking a skilled Customer Communication Specialist to contribute to generating sales for our company.
Key Responsibilities:
- Manage inbound and outbound calls to effectively communicate with customers.
- Collaborate with customers to describe products and services, and persuade them to renew or refer others.
- Educate customers on product offerings and services to enhance their online presence.
- Follow up with customers via phone or email after initial sales contact.
- Continuously improve product education to better serve customer calls.
- Maintain accurate daily records of sales in our CRM system.
Requirements:
- Exceptional communication and interpersonal skills.
- Ability to learn about products and services, and describe them accurately.
- Outstanding negotiation skills with the ability to resolve issues and address complaints.
- Calm and composed, with the ability to handle rejection.
For more information, kindly contact our HR department.
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