Customer Communication Specialist

4 days ago


Mumbai, Maharashtra, India Welcome Cure Pvt Ltd Full time

Customer Communication Specialist

We are seeking a skilled Customer Communication Specialist to contribute to generating sales for our company.

Key Responsibilities:

  • Manage inbound and outbound calls to effectively communicate with customers.
  • Collaborate with customers to describe products and services, and persuade them to renew or refer others.
  • Educate customers on product offerings and services to enhance their online presence.
  • Follow up with customers via phone or email after initial sales contact.
  • Continuously improve product education to better serve customer calls.
  • Maintain accurate daily records of sales in our CRM system.

Requirements:

  • Exceptional communication and interpersonal skills.
  • Ability to learn about products and services, and describe them accurately.
  • Outstanding negotiation skills with the ability to resolve issues and address complaints.
  • Calm and composed, with the ability to handle rejection.

For more information, kindly contact our HR department.



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