Customer Support Specialist

3 weeks ago


Mumbai, Maharashtra, India MiDigiWorld Full time

About the Role

We are looking for a skilled Customer Support Specialist to join our team at MiDigiWorld. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our clients. This role requires excellent communication and interpersonal skills, as well as the ability to work in a team environment.

Key Responsibilities

  1. Managing customer service requests and resolving issues in a timely and professional manner.
  2. Coordinating with internal teams to ensure seamless customer support.
  3. Developing and implementing customer service processes and procedures.
  4. Providing feedback and coaching to customer service representatives to improve their performance.
  5. Maintaining accurate records and reports of customer interactions.
  6. Collaborating with other departments to achieve customer satisfaction goals.

Requirements

  • Bachelor's degree in any field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment.
  • Computer skills and knowledge of customer service software.
  • Knowledge of conflict resolution and mediation techniques preferred.


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