Customer Experience Specialist

4 weeks ago


Mumbai, Maharashtra, India AideWiser SolTek Full time

Job Title: Customer Experience Specialist

Job Description

At AideWiser SolTek, we're looking for a Customer Experience Specialist to enhance customer delight through various channels.

Responsibilities

  • Respond to customer queries in a timely and accurate way, via chat
  • Identify customer needs and help customers use specific features
  • Inform customers about new features and functionalities
  • Data Maintenance & Reporting using Freshdesk or similar tool
  • Good communication skills, fair analytical skills, and energetic operational excellence
  • Experience as a Customer Chat Support Specialist up to 2 years
  • Startup experience required

Requirements

  • Data Maintenance & Reporting using Freshdesk or similar tool
  • Good communication skills, fair analytical skills, and energetic operational excellence
  • Experience as a Customer Chat Support Specialist up to 2 years
  • Startup experience required
  • Graduation


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