Customer Experience Specialist
2 weeks ago
Job Title: Customer Experience Specialist
Job Description
At AideWiser SolTek, we're looking for a Customer Experience Specialist to enhance customer delight through various channels.
Responsibilities
- Respond to customer queries in a timely and accurate way, via chat
- Identify customer needs and help customers use specific features
- Inform customers about new features and functionalities
- Data Maintenance & Reporting using Freshdesk or similar tool
- Good communication skills, fair analytical skills, and energetic operational excellence
- Experience as a Customer Chat Support Specialist up to 2 years
- Startup experience required
Requirements
- Data Maintenance & Reporting using Freshdesk or similar tool
- Good communication skills, fair analytical skills, and energetic operational excellence
- Experience as a Customer Chat Support Specialist up to 2 years
- Startup experience required
- Graduation
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