Customer Experience Specialist

2 weeks ago


Mumbai, Maharashtra, India Winvesta Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Delight Executive. In this role, you will be responsible for providing exceptional support to our customers through various channels, including phone, chat, and email.

Key Responsibilities
  1. Engage with customers to understand their needs and provide timely and effective solutions.
  2. Handle customer escalations efficiently and effectively, ensuring timely resolutions and customer satisfaction.
  3. Respond to customer inquiries promptly and professionally, providing accurate and helpful information about our products and services.
  4. Proactively identify opportunities to enhance customer success and provide solutions that meet their needs.
  5. Maintain a high level of product knowledge to effectively address customer questions and concerns.
  6. Collaborate with cross-functional teams to resolve customer issues and ensure a seamless customer experience.
  7. Maintain accurate and up-to-date customer records using our CRM system.
  8. Assist in preparing customer training materials and conduct training sessions as necessary.
Requirements
  1. Bachelor's degree in Business Administration, Marketing, or a related field.
  2. Excellent communication skills, both written and verbal, with the ability to communicate clearly and effectively across various channels.
  3. Strong problem-solving and analytical skills, with the ability to handle escalations and find appropriate resolutions.
  4. Ability to work independently and manage multiple priorities in a fast-paced environment.
  5. Detail-oriented with excellent organizational and time management skills.
  6. Demonstrated ability to build strong relationships with customers and internal stakeholders.
  7. A positive and customer-centric attitude with a passion for delivering exceptional customer service.
About Winvesta

Winvesta is a rapidly growing fintech company on a mission to make cross-border payments and investing hassle-free and affordable for customers across India and the world. With its flagship product, the Global Currency Account, Winvesta empowers individuals and businesses to conduct transactions on an international scale effortlessly.

Winvesta was founded by Swastik Nigam, an IIMA graduate and former Investment Banker at Deutsche Bank London. We have earned numerous accreditations in our young tenure, including Fintech Product of the Year 2024, Best Payment Solution 2023, and Best Emerging Fintech 2023.

At Winvesta, you will be part of a dynamic and growing team that is transforming the financial services sector. We encourage enthusiastic individuals to apply for the Customer Delight Graduate Program, which offers a chance to make a significant impact on our customers' experiences.



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