Senior Issue Resolutions Specialist

2 weeks ago

Pune, Maharashtra, India beBeeEscalation Full time ₹ 40,00,000 - ₹ 75,00,000
Job Title: Escalation Specialist

Job Type: Full-Time

Languages: English and Hindi

Academic Qualification: Any Graduate

Responsibilities:

  • Effectively manage and resolve escalated customer issues related to refunds, disputes, and other concerns.
  • Investigate and analyze the root causes of escalations to prevent recurrence.
  • Process and oversee refund requests in adherence to company policies.
  • Collaborate with relevant departments to streamline refund processes and minimize errors.

Key Responsibilities:

  • Customer Escalation Handling: Resolve escalated customer issues professionally.
  • Refund Management: Process refund requests accurately and efficiently.
  • Communication and Customer Interaction: Communicate with customers effectively.
  • Collaboration with Cross-functional Teams: Work closely with teams to gather information and expedite resolution.
  • Documentation and Reporting: Maintain accurate records and generate regular reports.

Skill Requirements:

  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and analytical mindset.
  • Empathy and patience in dealing with customer concerns.
  • Ability to collaborate effectively with cross-functional teams.
  • Proficiency in using CRM software and customer support tools.

Competencies:

  • Customer Focus: Demonstrated commitment to understanding and meeting customer needs.
  • Adaptability: Ability to adjust to changing priorities and work in a fast-paced environment.
  • Conflict Resolution: Proven ability to manage and resolve conflicts, turning challenges into opportunities for customer satisfaction.
  • Attention to Detail: Meticulous in maintaining accurate records and ensuring precision in refund processes.

  • Exceptional Customer Issue Resolution Specialist Opportunity

    2 weeks ago

    Pune, Maharashtra, India beBeeresolution Full time ₹ 15,00,000 - ₹ 25,00,000

    Customer Issue Resolution SpecialistAs a Customer Issue Resolution Specialist, you will play a key role in managing and resolving complex customer issues. This involves overseeing escalated customer concerns, providing strategic leadership and expertise to lead resolutions.Key Responsibilities:Be the primary owner and contact person for critical...

  • Senior Claims Resolution Specialist

    1 week ago

    Pune, Maharashtra, India beBeeSettlement Full time ₹ 9,00,000 - ₹ 12,50,000

    Insurance Claim Settlement Specialist Job DescriptionThe role of an Insurance Claim Settlement Specialist is to manage the entire claims settlement process from submission to final resolution. The ideal candidate will assess claims, investigate their validity, coordinate with adjusters, and ensure timely and fair settlements.Key Responsibilities:Claims...

  • Crisis Resolution Specialist

    1 week ago

    Pune, Maharashtra, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 28,00,000

    Job Title: Senior Crisis Resolution Lead About the RoleWe are seeking a seasoned Senior Crisis Resolution Lead to join our team. As a key member of our operations environment, you will play a critical role in ensuring our services meet all service level agreements. Duties and ResponsibilitiesLead and coordinate the response team during critical service...

  • Senior Billing System Specialist

    1 week ago

    Pune, Maharashtra, India beBeeBilling Full time ₹ 20,00,000 - ₹ 35,00,000

    Senior Billing System SpecialistWe are seeking a seasoned Senior Billing System Specialist to lead the implementation and maintenance of our Majesco Billing system.Support configuration, testing, and maintenance of the Majesco Billing system.Assist in premium billing, collections, payment processing, and reconciliation.Work closely with business teams to...

  • IT Incident Resolution Specialist

    2 weeks ago

    Pune, Maharashtra, India beBeeIncidentManagement Full time US$ 1,75,000 - US$ 5,50,000

    IT Specialist RoleWe are seeking an experienced IT specialist to manage incidents and problems related to applications.Key Responsibilities:Manage and resolve technical issuesCollaborate with teams to improve application performanceRequirementsTo be successful in this role, you will need:Strong problem-solving skillsExcellent communication and collaboration...

  • Claims Resolution Specialist

    1 week ago

    Pune, Maharashtra, India beBeeclaims Full time ₹ 15,00,000 - ₹ 28,00,000

    Job Overview:We are seeking a meticulous Claims Resolution Specialist to manage claims processing, supplier coordination, and credit/debit note handling.Key Responsibilities:Manage Claims/Tickets: Process and resolve claims utilizing SAP software.Request for Credit (RFC) Management: Create, track, and follow up on RFCs in conjunction with suppliers.Credit...

  • Chief Technical Resolution Specialist

    2 weeks ago

    Pune, Maharashtra, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Title: Support EngineerA highly skilled and proactive Support Engineer is required to provide technical assistance through a ticketing system, maintain customer satisfaction, and ensure system stability.Key Responsibilities:Diagnose and resolve issues related to cloud applications.Proactively identify and escalate unresolved issues.Provide timely and...

  • Chief Vulnerability Resolution Specialist

    1 week ago

    Pune, Maharashtra, India beBeeVulnerability Full time ₹ 19,57,500 - ₹ 24,52,500

    Job Title: Vulnerability Management L2 Support EngineerThis role is responsible for identifying and mitigating vulnerabilities across our global enterprise. As a key member of the security operations team, you will play a critical part in ensuring the stability and resilience of our systems.Key Responsibilities:Execute regular vulnerability scans and...

  • Senior Software Quality Assurance Specialist

    1 week ago

    Pune, Maharashtra, India beBeeQuality Full time ₹ 20,00,000 - ₹ 25,00,000

    **Job Title:** Senior Software Quality Assurance SpecialistWe are seeking a highly skilled and experienced Senior Software Quality Assurance Specialist to join our team. As a key member of our quality assurance department, you will play a critical role in driving quality across our product offerings.Key Responsibilities:Quality Assurance: Develop...

  • Senior Corporate Travel Implementation Specialist

    2 weeks ago

    Pune, Maharashtra, India beBeeImplementation Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Title: Senior Corporate Travel Implementation SpecialistJob Description:We are seeking an experienced Senior Corporate Travel Implementation Specialist to join our team. In this role, you will be responsible for the end-to-end implementation, configuration, and rollout of our Online Booking Tool (OBT) platform for corporate clients.You will manage...