Customer Service Representative

3 weeks ago

Navi Mumbai, Maharashtra, India Sun Chemical Full time

Sun Chemical, a leading global producer of packaging and graphic solutions, color, and display technologies, is seeking a skilled Customer Service Representative to provide exceptional support to our customers. The ideal candidate will possess a strong understanding of order management and have excellent communication skills.


The Customer Service Representative will be the primary point of contact for customers, responding to inquiries, resolving issues, and ensuring timely delivery of products. The successful candidate will have a minimum of 5 years of experience in supply chain management, with a strong background in customer service.


Key responsibilities include:


  • Order Management: Process customer orders, manage inventory, and coordinate shipping and delivery.
  • Customer Communication: Respond to customer inquiries, resolve issues, and provide timely updates on order status.
  • Problem-Solving: Identify and resolve customer complaints, working closely with internal teams to ensure prompt resolution.
  • Continuous Improvement: Collaborate with the team to implement process improvements, reducing delivery times and increasing customer satisfaction.

The Order Management Specialist will be responsible for ensuring the smooth execution of customer orders, working closely with internal teams to resolve any issues that may arise. The successful candidate will have a strong background in order management, with a minimum of 5 years of experience in a similar role.


Key responsibilities include:


  • Order Processing: Process customer orders, managing inventory and coordinating shipping and delivery.
  • Inventory Management: Monitor and manage inventory levels, ensuring accurate tracking and timely replenishment.
  • Customer Communication: Respond to customer inquiries, resolve issues, and provide timely updates on order status.
  • Process Improvements: Collaborate with the team to implement process improvements, reducing delivery times and increasing customer satisfaction.

Sun Chemical is seeking a highly skilled Supply Chain Coordinator to join our team. The ideal candidate will have a strong understanding of supply chain management, with a minimum of 5 years of experience in a similar role.


Key responsibilities include:


  • Supply Chain Management: Coordinate the movement of goods, managing inventory and shipping logistics.
  • Inventory Management: Monitor and manage inventory levels, ensuring accurate tracking and timely replenishment.
  • Customer Communication: Respond to customer inquiries, resolve issues, and provide timely updates on order status.
  • Process Improvements: Collaborate with the team to implement process improvements, reducing delivery times and increasing customer satisfaction.

Sun Chemical is seeking a highly skilled Distribution Management Associate to join our team. The ideal candidate will have a strong understanding of distribution management, with a minimum of 5 years of experience in a similar role.


Key responsibilities include:


  • Distribution Management: Coordinate the movement of goods, managing inventory and shipping logistics.
  • Inventory Management: Monitor and manage inventory levels, ensuring accurate tracking and timely replenishment.
  • Customer Communication: Respond to customer inquiries, resolve issues, and provide timely updates on order status.
  • Process Improvements: Collaborate with the team to implement process improvements, reducing delivery times and increasing customer satisfaction.

Sun Chemical is seeking a highly skilled Customer Support Professional to join our team. The ideal candidate will have a strong understanding of customer support, with a minimum of 5 years of experience in a similar role.


Key responsibilities include:


  • Customer Support: Respond to customer inquiries, resolve issues, and provide timely updates on order status.
  • Problem-Solving: Identify and resolve customer complaints, working closely with internal teams to ensure prompt resolution.
  • Continuous Improvement: Collaborate with the team to implement process improvements, reducing delivery times and increasing customer satisfaction.

Sun Chemical is committed to providing equal employment opportunities to all qualified individuals. We prohibit discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.

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