Customer Service Representative

2 weeks ago

Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description

Deliver exceptional customer experiences and lead through service excellence in a dynamic banking environment.

Required Skills and Qualifications:

  • Minimum 4-5 years of front-line client experience with a leading bank or financial institution.

Benefits:

  • Take ownership and be accountable for all customer issues, ensuring first-time resolution and embedding a service culture across all customer touchpoints.
  • Support the sales team to acquire customers digitally, monitor and address risk and governance factors, and maintain relationships with each client by establishing individual connections outside of core duties.

Others:

  • Embed the service culture for all customer touchpoints, particularly complaint resolution and client communication. Maintain and grow relationships with each client by ensuring and establishing individual connections outside of core duties.
  • Co-ordinate with support functions for ad-hoc banking-related requirements received from clients. Ensure timely closure of deferrals taken within stipulated timelines.

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