Wealth Management Client Service Director

3 weeks ago


Chennai, Tamil Nadu, India BugleRock Capital Full time

BugleRock Capital provides Wealth, Asset Management, and Multi Family Office services to private clients, institutions, and families. Delivering exceptional service and building long-lasting relationships is a top priority.


  • We are seeking a motivated and experienced Wealth Management Client Service Director to manage and enhance relationships with our clients, ensuring exceptional service delivery, and driving client satisfaction.
  • The successful candidate will be responsible for acting as a liaison between front-office relationship managers and various back-office departments to resolve client inquiries and requests efficiently.

Key Responsibilities:

  • Process and monitor client transactions, account maintenance requests, and documentation.
  • Manage and update client information in CRM and other relevant systems, ensuring data accuracy and completeness.
  • Coordinate with internal teams to facilitate client service requests and problem resolution.
  • Assist in the client onboarding process, including document collection, verification, and system setup.
  • Prepare and distribute client reports, statements, and other correspondence as required.
  • Monitor and track service level agreements to ensure timely resolution of client requests.
  • Identify and escalate complex issues to appropriate channels for resolution.
  • Contribute to the development and implementation of process improvements to enhance operational efficiency.


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