Wealth Management Client Service Director
3 weeks ago
BugleRock Capital, a leading provider of Wealth, Asset Management, and Multi Family Office services, is seeking a skilled Wealth Management Client Service Manager.
- The ideal candidate will be responsible for managing and enhancing relationships with clients, ensuring exceptional service delivery, and driving client satisfaction.
- This role is a great opportunity for a motivated and experienced professional to join our Relationship Management team in the Wealth Management division.
Key Responsibilities:
- Act as a liaison between front-office relationship managers and various back-office departments to resolve client inquiries and requests efficiently.
- Process and monitor client transactions, account maintenance requests, and documentation.
- Manage and update client information in CRM and other relevant systems, ensuring data accuracy and completeness.
- Coordinate with internal teams (compliance, risk management, investment operations) to facilitate client service requests and problem resolution.
- Prepare and distribute client reports, statements, and other correspondence as required.
- Monitor and track service level agreements (SLAs) to ensure timely resolution of client requests.
- Identify and escalate complex issues to appropriate channels for resolution.
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Wealth Management Client Service Director
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Wealth Management Client Service Director
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