Wealth Management Client Service Director

3 weeks ago


Chennai, Tamil Nadu, India BugleRock Capital Full time

BugleRock Capital, a leading provider of Wealth, Asset Management, and Multi Family Office services, is seeking a skilled Wealth Management Client Service Manager.

  • The ideal candidate will be responsible for managing and enhancing relationships with clients, ensuring exceptional service delivery, and driving client satisfaction.
  • This role is a great opportunity for a motivated and experienced professional to join our Relationship Management team in the Wealth Management division.

Key Responsibilities:

  • Act as a liaison between front-office relationship managers and various back-office departments to resolve client inquiries and requests efficiently.
  • Process and monitor client transactions, account maintenance requests, and documentation.
  • Manage and update client information in CRM and other relevant systems, ensuring data accuracy and completeness.
  • Coordinate with internal teams (compliance, risk management, investment operations) to facilitate client service requests and problem resolution.
  • Prepare and distribute client reports, statements, and other correspondence as required.
  • Monitor and track service level agreements (SLAs) to ensure timely resolution of client requests.
  • Identify and escalate complex issues to appropriate channels for resolution.


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