Process Excellence Lead

2 weeks ago


Bengaluru, Karnataka, India Katalon, Inc. Full time
Corporate Process Improvement Role at Katalon, Inc.

Katalon, Inc. is a leading provider of quality management platforms that enables businesses to deliver exceptional customer experiences faster and more efficiently. We are seeking an experienced Process Excellence Lead to join our team in driving corporate-level process improvements.

This role offers a competitive $120,000 - $180,000 per year salary package, including comprehensive benefits and opportunities for growth and professional development.

About the Job

We are looking for a highly skilled and hands-on professional with 5-10 years of experience in SaaS or technology companies or consulting firms. The ideal candidate will have a proven ability to analyze, design, and consult on process improvements while providing guidance and ensuring documentation quality and compliance.

  • Process Analysis and Improvement: Identify inefficiencies, propose enhancements, and design solutions to streamline cross-functional processes, especially within the product-sales-support lifecycle.
  • Documentation and Governance: Develop high-level frameworks, templates, and tools to support process documentation. Audit and ensure the quality and consistency of process outputs.
  • Cross-functional Collaboration: Work with leaders across divisions to align on operational improvements and support effective implementation.
  • Consulting and Guidance: Act as a consultant for teams to adopt best practices in process management and ensure ongoing optimization.
  • Scalability and Continuity: Establish and standardize processes to support business scalability, operational continuity, and readiness for future growth and fundraising.

The successful candidate will possess strong expertise in process design, analysis, and improvement, as well as hands-on experience in managing corporate-level process initiatives. Proficiency in workflow management tools and process automation is also essential.

About Us

Katalon, Inc. is a global leader in quality management platforms. Our mission is to empower businesses to deliver exceptional customer experiences by providing innovative software solutions and expert services. We offer a dynamic work environment that values diversity, equity, engagement, and inclusion.

Requirements

To be considered for this role, you must have:

  • A Bachelor's degree in Business, Operations, or related fields.
  • 5-10 years of experience in process improvement or operational excellence, preferably at a Senior Manager level in SaaS, technology, or consulting.
  • Strong expertise in process design, analysis, and improvement.
  • Hands-on experience in managing corporate-level process initiatives.
  • Proficiency in workflow management tools and process automation.
  • Excellent communication and stakeholder management skills.


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