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Order Management Team Lead

2 months ago

Bengaluru, Karnataka, India Avery Dennison Smartrac Full time
Job Overview

We are seeking an experienced Order Management Team Lead to join our team at Avery Dennison Smartrac. As a key member of our operations team, you will be responsible for leading and developing a high-performing team to drive process excellence and customer satisfaction.

About the Role

The Order Management Team Lead will be responsible for overseeing the entire order management process, from receipt to delivery. This includes coordinating with internal stakeholders, managing inventory, and ensuring timely and accurate order fulfillment. Additionally, you will be responsible for implementing process improvements, analyzing data to identify trends and areas for optimization, and collaborating with cross-functional teams to resolve issues and improve overall efficiency.

Key Responsibilities
  • Lead and develop a high-performing team of Order Management Specialists
  • Oversee the entire order management process, from receipt to delivery
  • Coordinate with internal stakeholders, including sales, customer service, and logistics teams
  • Manage inventory levels and ensure accurate tracking and reporting
  • Analyze data to identify trends and areas for process improvement
  • Implement process improvements and optimize workflow to increase efficiency and reduce costs
  • Collaborate with cross-functional teams to resolve issues and improve overall customer satisfaction
Requirements
  • Bachelor's degree in Business Administration, Operations Management, or related field
  • Minimum 5 years of experience in order management or a related field
  • Proven leadership and team development skills
  • Excellent communication and interpersonal skills
  • Able to analyze complex data and make informed decisions
  • Familiarity with process improvement methodologies, such as Six Sigma or Lean
What We Offer
  • Competitive salary: $120,000 - $180,000 per annum
  • Opportunity to work with a global leader in the labeling and packaging industry
  • Collaborative and dynamic work environment
  • Ongoing training and development opportunities
  • Recognition and rewards for outstanding performance