Trust and Safety Operations Specialist

2 weeks ago

Bengaluru, Karnataka, India Apna Full time

{"h1": "Trust and Safety Operations Executive at Apna", "p": "At Apna, we are committed to creating a safe and secure environment for our users. As a Trust and Safety Operations Executive, you will play a critical role in maintaining the trust and safety of our platform.

Your primary responsibility will be to monitor and take action on any activities that may pose risks to our users and the organization. This includes investigating reported incidents, enforcing platform policies, and analyzing trends and patterns related to trust and safety issues.

You will also be responsible for communicating with users who have violated policies, explaining actions taken and providing guidance on compliance. Additionally, you will collaborate with cross-functional teams to address emerging safety concerns and improve policies.

If you are passionate about creating a safe and inclusive online environment, and have a strong analytical and problem-solving skills, we encourage you to apply for this role.

**Key Responsibilities:**

* Investigation: Conduct investigations into reported incidents or suspicious activities to determine the extent of violations and appropriate actions.
* Policy Enforcement: Enforce platform policies and guidelines by taking appropriate actions, which may include content removal, warnings, temporary suspensions, or permanent bans.
* Data Analysis: Analyze trends and patterns related to trust and safety issues to improve the effectiveness of the Trust and Safety program.
* User Communication: Communicate with users who have violated policies, explaining actions taken and providing guidance on compliance.
* Collaboration: Collaborate with cross-functional teams, such as legal, customer support, verification team and product development, to address emerging safety concerns and improve policies.
* Continuous Improvement: Suggest and implement improvements to policies, guidelines, and operational processes to enhance safety and trust on the platform.
* Risk Assessment: Identify and assess potential risks to the platform and develop strategies to mitigate those risks.

**Qualification:**

* Bachelor's degree in any discipline.
* Experience in trust and safety, content moderation, or a related field is a plus.
* Strong analytical and problem-solving skills.
* Good communication skills for interacting with users and internal teams.

**Personal Traits:**

* Attention to detail and the ability to spot unusual patterns.
* Empathy and understanding in dealing with users who may have violated policies.
* Strong ethical principles and a commitment to promoting a safe and inclusive online environment.

**About Apna:**

Apna is India's largest professional networking and jobs platform for over 250 million members of India's rising working class. Our mission is to connect people to opportunities and help reduce the skill and employment gap.

We help candidates build their digital professional identities, find the best fit hyperlocal jobs, grow their network and learn new skills to grow their careers. Employers can find the best talent and hire for over 70 different roles in under 48 hours.

Apna has raised $190+ million from marquee investors like Insight Partners, Tiger Global, Lightspeed India, Sequoia Capital, Rocketship.vc and Greenoaks Capital, and is on a mission to enable livelihoods for billions in India.

If you are passionate about creating a safe and inclusive online environment, and have a strong analytical and problem-solving skills, we encourage you to apply for this role.

**How to Apply:**

If you are interested in this role, please submit your application through our website. We look forward to hearing from you

**Note:**

Apna is an equal opportunities employer and welcomes applications from diverse candidates.

We are committed to creating a safe and inclusive work environment for all our employees.

Thank you for your interest in Apna"}

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