Optimize Business Processes

1 day ago

Ghaziabad, Uttar Pradesh, India beBeeExcellence Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Process Excellence Manager Role Overview

This is a highly sought-after position that requires an organized and reliable individual to join our team.

We are seeking a talented Process Excellence Manager who can help us drive continuous improvement and transformation across multiple sites and functions.

  • Key Responsibilities:
  • Continuous Improvement & Transformation:
    • Apply Lean/Six Sigma methodologies to improve performance, reduce waste, and enhance productivity.
    • Lead transformational initiatives to adapt operations in line with evolving industry and market trends.
    • Define, optimize, and maintain end-to-end processes to ensure maximum efficiency.
    • Lead SLA baselining, AHT optimization, and KPI tracking to meet and exceed operational targets.
    • Project Leadership & Delivery:
      • Prioritize, scope, and execute high-impact improvement projects, ensuring delivery within budget, timelines, and defined benefits.
      • Lead cross-functional teams to map current processes, identify gaps, and implement improvement roadmaps.
      • Conduct root cause analysis (RCA) and problem-solving to address performance bottlenecks.
      • Stakeholder Collaboration & Change Management:
        • Build and maintain relationships across functions to identify improvement opportunities and implement measurement systems.
        • Partner with IT to align on current and future technology needs for process optimization.
        • Drive change management initiatives to embed a culture of continuous improvement and operational excellence.
        • Coach and mentor stakeholders at all levels to adopt Lean principles and best practices.
        • Performance Measurement & Governance:
          • Define and monitor Key Performance Indicators (KPIs) to measure process efficiency and project impact.
          • Establish governance frameworks to sustain improvements and track benefit realization.
          • Collaborate with leadership to ensure strategic alignment and delivery of organizational goals.
          • Requirements:
            • Education: Bachelor's Degree required; MBA preferred.
            • Certification: Certified Six Sigma Black Belt (mandatory; Green Belt acceptable with significant Black Belt project experience).
            • Experience: Minimum 8 years' experience in Service Excellence, Quality, or Process Improvement roles, with at least 5 years in US/UK Insurance operations.
            • Skills:
              • Proven expertise in project management, Six Sigma/Lean initiatives, process transformation, automation, P&L analysis, and continuous improvement.
              • Technical Skills: Minitab, MS Excel, MS PowerPoint; experience in analytics and statistical problem-solving.

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