
Remote Technical Manager
1 day ago
Job Opportunity:
The Technical Manager for Site Reliability Engineering (SRE) will lead a remote team of skilled professionals, ensuring operational excellence and fostering a high-performing team culture. Reporting to senior leadership, this role is responsible for overseeing day-to-day operations, technical mentorship, and strategic alignment with the company's goals.
Key Responsibilities:
- Provide effective leadership and management to a remote team of SREs, ensuring alignment with organizational priorities and goals.
- Oversee team operations, including incident management, technical support, and infrastructure maintenance.
- Act as the primary point of escalation for complex technical issues, collaborating with cross-functional teams as needed.
- Ensure the team adheres to established service level agreements (SLAs) for issue resolution and maintains high customer satisfaction levels.
- Mentor and develop team members, fostering growth in technical skills, problem-solving abilities, and customer engagement.
- Lead initiatives to improve operational processes, tools, and workflows, driving greater efficiency and reliability.
- Collaborate with cross-functional teams to address customer needs and improve platform performance.
- Facilitate regular team meetings, performance reviews, and one-on-one sessions to ensure clear communication and ongoing development.
- Maintain and report on key performance metrics, providing insights and recommendations to senior leadership.
- Stay informed on industry trends and best practices, ensuring the team is equipped with the latest tools and methodologies.
Required Skills and Qualifications:
- 6+ Years of proven experience managing technical teams, preferably in SRE, DevOps, or a related field.
- Strong technical background in cloud computing and infrastructure management, particularly with AWS and Linux-based systems.
- Demonstrated ability to lead and mentor teams in remote and distributed environments.
- Excellent written and oral communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders.
- Strong problem-solving and decision-making abilities, with a focus on root cause analysis and long-term solutions.
- Experience with automation tools (Terraform, Ansible, CloudFormation) and CI/CD pipelines.
- Familiarity with incident management practices and tools, as well as ticketing systems.
- High attention to detail and a commitment to operational excellence.
- Bachelor's degree in a technical or quantitative science field, or equivalent work experience.
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