
Achieve Excellence as a Client Experience Coordinator
2 days ago
Job Title: Client Experience Coordinator
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The Customer Success Associate plays a vital role in ensuring seamless customer onboarding and ongoing support to elevate customer satisfaction.
Key Responsibilities:
- Proactively engage with customers to provide exceptional service and support.
- Evaluate and address customer queries, resolving issues efficiently while focusing on retention and growth opportunities.
- Utilize sales acumen to identify upselling and cross-selling prospects.
- Maintain accurate records of customer interactions and feedback for future reference.
Required Skills & Qualifications:
- Education: Bachelor's degree in any field.
- Languages: English and Hindi are mandatory.
- Additional proficiency in Tamil, Malayalam, Kannada, Assamese, Odia, Bengali, or Gujarati is an added advantage.
- Excellent communication skills in English and Hindi with no grammatical or pronunciation errors.
- Strong interpersonal skills with a customer-centric approach.
- Fresher and experienced candidates are welcome to apply.
- Preferred experience in Insurance and/or customer-facing sales roles.
Interview Process:
- HR Round
- Versant 5 (Certified)
- Written Assessment
- Operations Round
- Client Round
Employment Details:
- Shift: Rotational Shifts (Female employees – day shifts until 8 PM; Male employees – full rotational shifts).
- Working Days: 6 days a week.
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