Customer Service Operations Manager

4 days ago

Aurangabad, Maharashtra, India beBeeConstruction Full time US$ 75,000 - US$ 1,15,000

Job Title: Customer Service Operations Manager

Role Overview

We are seeking a highly skilled Customer Service Operations Manager to join our team. As a key member of our customer support unit, you will play a critical role in ensuring seamless communication between clients, contractors, and field inspectors.

Key Responsibilities
  • Review and update project documentation to guarantee accuracy and completeness.
  • Maintain and update project budget details while coordinating inspection orders with field inspectors.
  • Assign inspection orders to nearby inspectors and track their acceptance and scheduling within the stipulated timeframe.
  • Communicate effectively with stakeholders via calls and emails to obtain missing or required documentation.
  • Coordinate with clients through email and phone communication to ensure order fulfillment.
  • Schedule and manage site inspections with field inspectors across the United States, following up to expedite order completion.
  • Notify clients about order status updates via emails and chat messages to ensure transparency and efficiency.
Required Skills and Qualifications
  • Graduate degree required.
  • Excellent attention to detail in reviewing documentation and identifying gaps.
  • Excellent communication skills to interact with clients, contractors, and inspectors.
  • Ability to multitask and meet deadlines in a fast-paced environment.
  • Must have experience in US mortgage documents review process.
Benefits

This is an excellent opportunity to work in a dynamic and supportive environment where you can utilize your skills and expertise to deliver exceptional results. We offer competitive compensation and benefits packages to our employees.

Others

As a Customer Service Operations Manager, you will be working in a collaborative team environment where your input and ideas are valued and respected. We encourage continuous learning and professional development, providing opportunities for growth and advancement within the company.

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