Global IT Operations Specialist

4 weeks ago

Bengaluru, Karnataka, India Novo Nordisk Full time

The position of Global IT Operations Specialist at Novo Nordisk involves anchoring key responsibilities, including defining, building, and operating the Citrix and Virtualization service, providing technical operational support globally for PSnet (Product Supply IT).

As a Technical Operations Specialist, you will perform Incident, Change, and Problem Management in alignment with the scaled Agile framework as a delivery team member.

Acting as a Technical consultant during major incidents and critical outages for PSnet Citrix Infrastructure issues reported, you will standardize global Product Supply platform, manage IT Infrastructure operations, and ensure compliance.

Establishing strong stakeholder relationships and overseeing Citrix Infrastructure services across Psnet (Product Supply IT), you will be responsible for establishing a strong stakeholder relationships and overseeing Citrix Infrastructure services across Psnet (Product Supply IT).

Qualifications

  • Bachelor's degree in engineering, Computer Science, or related field.
  • 10+ years of experience working within IT Infrastructure Operations and Technical Services.
  • Relevant 4+Years experience in Citrix and Virtualization with NetScaler.
  • 8+ years of experience working with key stakeholders and decision-makers outside India in a cross-functional, international environment.
  • Professional level certifications in Citrix or related virtualization areas.
  • Work experience and good knowledge in Infrastructure qualification, compliance requirements in the pharmaceutical industry, and GxP knowledge.

About the department

The position is based in the GITO Production Infrastructure area where we deliver one global production network to Product Supply - being the trusted partner to PS by delivering end-to-end IT infrastructure solutions - innovation, advisory, build and management. We bring value to the business by Reducing time-to-market by having uninterrupted manufacturing through stable IT infrastructure and pro-active service monitoring. Securing flexible cloud solutions offering advantages over on-premises IT (fast spin-up and close-down).Improving data connectivity and availability to enable Electronic Batch Records for faster product releases. Proactively collaborating with PS and CMC ensuring that production infrastructure meets the business needs for scalability and digitalization and Encouraging learning culture will create motivated and engaged teams and a better understanding of business needs.

Working at Novo Nordisk

Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we're working toward something bigger than ourselves, and it's a collective effort. Together, we go further. Together, we're life changing.

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