Senior Manager
2 days ago
About the Role...
Warner Bros. Discovery is seeking a highly skilled Total Rewards Services Manager to join our Global Business Services team in India. As a key member of our organization, you will be responsible for leading the day-to-day operations of benefits and leaves administration teams across Europe and Asia Pacific markets.
This role requires a proven manager with a customer service focus, cost improvement focus, process improvement mindset, innovation mindset, analytical and problem-solving skills, and communication skills. You will work closely with the Centre of Excellence Regional Total Rewards Director/Leads for APAC and EMEA to drive continuous improvements and service delivery excellence opportunities.
Key Accountabilities...
- Lead the day-to-day operations of all assigned process areas across the Europe and Asia Pacific benefits and leaves administration teams.
- Responsible for ensuring a high standard of delivery to meet SLA's/KPI's and providing an exceptional employee experience.
- Drive continuous improvements and service delivery excellence opportunities, foster a culture of innovation within the team.
- Manage and maintain effective internal and external relationships with 3rd party vendors/partners.
- Ensure processes achieve full compliance with policy and control environment including data privacy and SOX.
- Champion a positive employee experience by continuously enhancing P&C services by addressing feedback and concerns.
- People management/ leadership of team including succession planning, coaching, developing talent and creating a strong employee culture.
Qualifications & Experience...
- Proven expertise in managing Total Rewards/HR support functions and managing operations in a multinational environment.
- Bachelor's degree in Human Resources or related field required.
- Strong familiarity with HR and benefits systems, particularly Workday and Benify.
- Demonstrated leadership in multinational operations. Proven ability to lead, engage, and build positive team cultures.
- Strong relationship and negotiation skills. Experienced in building and maintaining effective collaborations.
- Skilled in process management, improvements, and re-engineering. Ability to manage multiple tasks under pressure with minimal supervision.
- Excellent planning, time management, prioritization, delegation, and follow-up skills. Recognized for reliability, integrity, and trustworthiness.
- Demonstrated ability to provide well-thought-out recommendations, manage risk, and adapt to changing environments.
- International experience is required, along with willingness and ability to travel internationally.
- Exceptional communication skills, capable of conveying complex information clearly. Persuasive and persistent in driving change.
- Strong business and technical acumen with an inspiring leadership presence. Demonstrates 360-degree leadership, balancing cost, productivity, and timeliness in executing strategy.
Our Values...
Warner Bros. Discovery is committed to building a diverse and inclusive workforce. We believe that our employees are our greatest asset and we strive to create a work environment that is welcoming and respectful to all. We are an equal opportunity employer and welcome applications from qualified candidates from diverse backgrounds.
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