Senior Manager
6 days ago
About the Role
RealPage, Inc. is seeking a Senior Manager to lead our Tier 1 Support team. As a key member of our operations team, you will be responsible for managing direct operational staff and driving the achievement of key operational goals.
Key Responsibilities
- Lead and manage direct operational staff to achieve key operational goals.
- Develop and implement business strategies to improve processes and workflows.
- Manage and develop teams of individual contributors and supervisors in roles with moderate work complexity and risk.
- Work with more experienced management to develop and execute business strategies.
- Identify and recommend opportunities for process improvement and risk control development.
Requirements
- Bachelor's degree in business, management, or related field.
- 10 to 12 years of experience managing international voice/Chat technical and non-technical teams of at least 100+ customer support representatives or operational staff.
- 5 to 8 years of Operations Management experience.
- Customer Service experience and notable accomplishments in a customer/client service/customer support environment.
Preferred Qualifications
- 4+ years of technical support executive and/or customer service experience with technical academic background.
- Tech or any graduate equivalent degree with SQL certification and experience.
- Ability to troubleshoot issues during a live interaction with customer.
About RealPage, Inc.
RealPage, Inc. is the largest centralized leasing and maintenance phone/email/chat support for the Multifamily and Senior housing industry in the US. Our India and Philippines' offices serve as a global expansion strategy providing business continuity, access to a pool of highly skilled service associates, and ability to provide competitive rates to our partners.
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