
Operations Leader
1 day ago
Operations Leadership Role
As the Operations Head, you will be responsible for overseeing the end-to-end last mile operations across India's first quick service app, providing instant house helps nationwide.
- Key Responsibilities:
- Ensure timely delivery of services to customers through efficient route optimization and real-time monitoring.
- Lead a team of ground staff and oversee last mile operations from deployment to utilization, driving process improvements and cost efficiency.
- Analyze performance metrics to enhance customer satisfaction, reduce costs, and optimize service delivery.
- Design scalable processes that expand value propositions and can be replicated in top cities nationwide.
- Develop key performance indicators (KPIs) tracking on-time delivery, service breaches, lost orders, and cost per service.
- Build and lead teams of hub executives and recruiters to drive business growth.
- Collaborate with cross-functional teams to innovate and improve technology and algorithms used by the operations team.
Requirements:
- 10-14 years of experience in driving business and last mile operations.
- Proven expertise handling complex operations P&L, large teams, and multiple stakeholders.
- Excellent data analysis and problem-solving skills to own Performance Metrics.
- Fluency in English, Hindi, and Marathi languages.
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