Technical ServiceNow Leader

2 days ago

India beBeeServicenow Full time US$ 1,04,000 - US$ 1,30,878

Job Title: Technical ServiceNow Leader

Description:

We are seeking a highly skilled and experienced Technical ServiceNow Leader to oversee a team of professionals, managing incoming work, assigning tasks, and serving as the primary point of contact for customers.

About the Role:

The Technical ServiceNow Leader will be responsible for prioritizing, organizing, and managing incoming ServiceNow-related tasks, including incident resolution, service requests, and platform enhancements. This role requires strong technical expertise, leadership skills, and customer-facing communication to deliver high-quality solutions on the ServiceNow platform.

Key Responsibilities:

  • Work Management: Prioritize and manage incoming ServiceNow-related tasks to ensure timely delivery.
  • Task Assignment: Allocate tasks to team members based on skillsets, workload, and project requirements to optimize team performance and meet deadlines.
  • Customer Engagement: Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.
  • Team Leadership: Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development.
  • ServiceNow Expertise: Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives.
  • Process Improvement: Identify opportunities to optimize workflows, automate processes, and enhance ServiceNow platform functionality.
  • Reporting and Metrics: Track team performance, monitor KPIs, and provide regular reports to stakeholders on project status, team productivity, and service delivery.
  • Issue Resolution: Escalate and resolve complex technical or customer issues, ensuring minimal disruption to service delivery.
  • Collaboration: Work closely with cross-functional teams to align ServiceNow solutions with organizational goals.

Qualifications:

A Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience) is required. The ideal candidate should have 5+ years of experience working with the ServiceNow platform, 2+ years in a leadership or team lead role, and proven experience in customer-facing roles with strong communication skills.

Required Skills:

  • ServiceNow Configuration: Proficiency in ServiceNow configuration, customization, and administration.
  • ITIL Processes: Familiarity with ITIL processes, including Incident, Problem, and Change Management.
  • Technical Skills: Knowledge of JavaScript, HTML, CSS, and REST/SOAP APIs.
  • Soft Skills: Strong leadership and team management abilities, excellent verbal and written communication skills, and problem-solving mindset.

Bonus Qualification:

Experience with Agile/Scrum methodologies and project management tools, such as Jira, would be a bonus.

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