Customer Experience Manager

Job DescriptionWe are seeking a skilled Customer Onboarding Strategist to join our team.The successful candidate will be responsible for managing and onboarding new customers to our platform, achieving customer growth goals through strategic consultation, collaborating with internal teams for smooth customer handovers, and enhancing customer relationships...

Job Title: Customer Support Supervisor, PlatformOverview:We are seeking a highly skilled and experienced customer support supervisor to lead our team in delivering exceptional customer experiences. The ideal candidate will have a proven track record of leading high-performing teams, driving productivity, and ensuring seamless customer interactions.Key...

Job OpportunityWe are seeking a dedicated professional to fill the position of Customer Experience Manager. This role requires an individual who can handle real-time customer inquiries, manage escalations efficiently, and ensure timely resolutions.

Program DirectorWe're seeking a Program Director to lead critical programs in Risk and Compliance areas while driving high-impact customer-facing implementations. This role combines strategic leadership with hands-on program execution.Key Responsibilities* Design and execute end-to-end programs impacting regulatory compliance, customer trust, and...

Role OverviewAs the CX Strategy Manager, you will be the bridge between our customers and the business. You will work with stakeholders across tech, product, category, revenue, supply chain, last mile delivery and contact centre to translate what the customer wants and needs, as well key pain points the customer faces, into clear, operating roadmaps for each...

Job OpportunityAs a seasoned Customer Service professional, you will play a pivotal role in ensuring customer satisfaction by managing a team of customer service representatives. Your key responsibility will be to oversee the performance of your team, develop strategies to enhance support services, and handle escalations efficiently.Key...

Manager - Operations & Customer ExperienceWe are looking for a high-energy, resourceful, and customer-obsessed Manager - Operations & CX to lead the day-to-day running of Crew's gifting concierge operations. This is a high-ownership role where you will manage people, processes, and performance to ensure we deliver the most delightful, timely, and...

Key Responsibilities:We design and execute a calendar of customer engagement strategies across different categories.We handle daily operations and collaborate with internal teams to achieve our goals.We create personalized experiences for customers at various touchpoints in their lifecycle.We work closely with creative, category, product, and analytics teams...

Job Description:As a Customer Support Supervisor, you will be responsible for leading a team of specialists providing product support and design an onboarding program as the team expands.Key Responsibilities:Ensure your team has the tools and resources to assist customers through product releases.Communicate with executive leadership on priorities, projects,...

Job Title: Incharge – Customer Success (Cards)This role is responsible for driving operational efficiency, project management, data analysis, and key performance indicator improvement in the Cards Customer Success vertical.The position will serve as a liaison between internal teams and banks to ensure smooth operations process, compliance, and continuous...