Construction Equipment Customer Support Specialist

3 days ago


Bhopal, Madhya Pradesh, India beBeeCustomerService Full time ₹ 3,00,000 - ₹ 3,50,000

Job Summary

We are seeking a skilled Customer Service Specialist to join our team. In this role, you will be responsible for providing exceptional customer service to clients via phone, email, or in-person.

You will answer technical questions about construction equipment and resolve customer complaints in a timely and professional manner. Collaboration with the sales team is also essential to ensure customer needs are met.

To succeed in this position, you must have a strong background in customer service and a passion for supporting customers with their parts needs.

Main Responsibilities:

  • Provide high-quality customer support through various communication channels.
  • Respond to customer inquiries and resolve issues efficiently.
  • Work closely with the sales team to meet customer demands.
  • Stay up-to-date on industry trends and product knowledge to effectively support customers.

Necessary Qualifications:

  • A minimum of 5 years of experience in customer-facing roles, preferably in the construction equipment industry.
  • Diploma or degree in a relevant field such as mechanical engineering or business administration.
  • Excellent communication, problem-solving, and time management skills.

PREFERRED QUALIFICATIONS:

  • Experience working with construction equipment.
  • Knowledge of Volvo products and services.


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