
Innovative Business Systems Analyst
3 days ago
About us, a global organization with over 100,000 paid customer accounts across more than 150 countries and territories.
We are building software to help organizations improve customer relationships. Our products empower businesses to engage with customers and understand their needs better.
Our team is responsible for shaping how our colleagues connect, build, and ship great products.
We are seeking an innovative business systems analyst who can turn Atlassian products into a seamless workplace platform.
This role requires owning the Atlassian product roadmap, maintaining the product backlog, and prioritizing work to deliver value to employees.
- Partner with stakeholders to uncover pain points, map processes, and translate them into innovative solutions.
- Lead discovery workshops, rapid prototypes, and proof-of-concepts that unlock new ways of working.
- Integrate Jira and Confluence with Slack, GitHub, and other SaaS tools to automate end-to-end flows.
- Curate and govern plug-ins to ensure performance, security, and measurable ROI.
- Design dashboards and OKRs that surface insights, track adoption, and tell clear stories with data.
- Champion change management by crafting communication plans, delivering live training, and publishing self-service content.
- Define and audit permission models balancing collaboration, privacy, and compliance requirements.
- Upskill the Global Service Desk team to scale end-user support.
- Optimize performance by removing unused objects in Jira and supporting content management best practices in Confluence.
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