Business Operations Analyst

2 days ago

Ajmer, Rajasthan, India beBeeOperations Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Description

A legacy of excellence drives innovation and personalized service to create exceptional customer experiences. We are seeking a skilled Business Operations Analyst to contribute to technology innovation for a leading American fleet management and automotive services company.

About the Role:

  • Manage daily administration of multiple profile, role, and user setups, including customization of objects, fields, record types, page layouts, validation, process flows, triggers, approval processes, and workflow rules.
  • Maintain the security of Salesforce through internal Salesforce settings, activity audits, sharing rules, permission sets, roles, profiles, etc.
  • Develop and maintain reports and dashboards for users at all levels of the organization.

Required Skills and Qualifications

  • Knowledge of Salesforce CRM and related applications.
  • IT Help Desk familiarity.
  • Advanced skills in Microsoft Word, Excel, PowerPoint, HTML, and Adobe Acrobat.

Benefits

  • Opportunity to work directly with Sales team regarding training, support issues, and problem troubleshooting.
  • Maintain and improve data integrity (i.e., monitor exception reports, merge records, de-dupe records).
  • Create and maintain documentation of technical issues, training, and any modifications to Salesforce.

Others

  • Import and export data using tools such as Data Loader.
  • Participate in QA testing of internal Salesforce projects.
  • Assist with Salesforce-related applications.

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