Healthcare Call Center Manager

2 days ago

Bengaluru, Karnataka, India beBeeCallCenter Full time ₹ 15,00,000 - ₹ 28,00,000
  • **Job Title:** Call Center Manager
  • **Overview:
    • We are seeking a seasoned call center manager to oversee our operations, develop and implement policies, monitor performance, manage staff, and ensure alignment with business objectives.
    • The ideal candidate will have experience in managing teams, developing strategies, analyzing data, and preparing reports for senior management.
  • **Key Responsibilities:
    • Develop and implement call center policies and procedures.
    • Monitor and analyze call center performance metrics.
    • Manage call center staff, provide training and guidance.
    • Collaborate with other departments to ensure alignment of call center activities with business objectives.
    • Prepare and present reports on call center activities and outcomes to senior management.
    • Ensure compliance with regulatory requirements and industry standards.
  • **Requirements:
    • Bachelor's degree in Business Administration, Marketing, or related field.
    • Minimum 5 years of experience in call center management.
    • Proven track record of improving call center performance.
    • Strong analytical and problem-solving skills.
    • Excellent communication and leadership skills.
  • **What We Offer:
    • A competitive salary and benefits package.
    • Opportunities for professional growth and development.
    • A dynamic and supportive work environment.
  • **How to Apply:

Please submit your resume and cover letter to apply for this exciting opportunity.

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