Customer Success Strategist

22 hours ago

Chandigarh, Chandigarh, India beBeeStrategist Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Customer Success Manager Lead

About the Role:

We're seeking a seasoned customer success professional to spearhead our delivery strategy, lead high-performing teams, and drive excellence through best practices and continuous improvement.

The ideal candidate will create a proactive experience that enhances customer satisfaction, product adoption, and long-term retention.

This role is responsible for shaping customer success strategies aligned with organizational goals, driving initiatives that improve customer lifecycle management, and collaborating with leadership to design strategies that support customer retention, adoption, and satisfaction.

Key Responsibilities:
  • Develop and implement customer success delivery strategies aligned with client goals.
  • Drive initiatives that enhance customer lifecycle management, product adoption, and retention.
  • Analyze customer data and provide actionable insights to inform decision-making.
Team Building & Upliftment:
  • Lead, mentor, and inspire high-performing teams of Customer Success Managers and Engineers.
  • Develop career paths, training programs, and coaching plans to foster growth.
  • Foster a culture of accountability, empathy, and continuous learning.
Best Practices & Process Optimization:
  • Establish customer success best practices, playbooks, and engagement models.
  • Drive process improvements to enhance delivery efficiency and support scalable reporting.
  • Implement tools and systems to support team workflows.
Requirements:
  • 10+ years of experience in customer success or related roles, including 2+ years in a leadership capacity.
  • Demonstrated success in leading high-performing teams with a focus on retention and growth.
  • Prior experience managing Customer Success Engineers is highly preferred.
  • Strong technical aptitude and proficiency in CRM platforms.
  • Familiarity with customer success operations frameworks and technology stacks.
  • Proven ability to leverage data and analytics to inform decisions.
  • Exceptional communication, interpersonal, and conflict resolution skills.

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