Customer Service Manager

2 weeks ago

Navi Mumbai, Maharashtra, India beBeeMultiskilled Full time ₹ 5,50,000 - ₹ 8,50,000
Job Summary

The role of Front Desk Executive involves providing exceptional service and support to students, visiting faculty, and guests.

This position requires excellent communication skills, a student-centric approach, and the ability to multitask in a fast-paced environment.

  • Main Responsibilities:
  • Front Desk and Guest Relations:
    • Provide warm welcomes to students, parents, visiting faculty, and external guests.
    • Manage inquiries, offer accurate information, and guide visitors accordingly.
    • Maintain visitor records, appointment schedules, and check-in/check-out logs with precision.
  • Student Communication and Support:
    • Serve as a liaison between students and administration for hostel-related queries and concerns.
    • Address student complaints related to facilities and services, ensuring timely resolution.
    • Coordinate with student welfare and administration teams to resolve issues efficiently.
  • Visiting Faculty and Guest Accommodation:
    • Manage bookings, check-in, and check-out processes for visiting faculty and institute guests.
    • Ensure rooms are well-prepared, clean, and meet hospitality standards.
    • Address any accommodation-related issues promptly and effectively.
  • Property and Facility Management (Building B):
    • Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.
    • Coordinate with housekeeping, maintenance, and security teams for smooth operations.
    • Report property-related issues and ensure timely resolution.
    • Maintain records of complaints, repairs, and service requests for Building B.
  • Administrative Support:
    • Manage documentation related to hostel occupancy, guest bookings, and complaint registers.
    • Assist in preparing periodic reports on student/guest satisfaction and property maintenance.
    • Support institute events by coordinating guest arrivals and accommodation.
    • Ensure compliance with institute policies and safety standards.
    Key Skills and Qualifications
    • Required Skills:
    • Excellent Communication and Interpersonal Skills.
    • Strong Problem-Solving Ability.
    • Ability to Multitask and Handle Pressure Situations Calmly.
    • Proficiency in MS Office.
    • Attention to Detail with Record-Keeping and Reporting.
    • Team Coordination and Stakeholder Management Skills.
    • Qualification and Experience:
    • Graduate in Hospitality, Administration, or Related Field.
    • 2–4 Years of Experience in Front Desk, Guest Relations, or Facility Management.
    • Experience in Handling Student Accommodation/Hostel Management will be an Added Advantage.

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