Customer Service Operations Manager

2 weeks ago


Navi Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 12,00,000 - ₹ 15,00,000

As a seasoned customer service leader, you will be responsible for guiding and directing a team of representatives to provide exceptional service to customers. Your role will involve training and developing new team members, monitoring performance metrics, and addressing employee concerns in a timely manner.

Key Responsibilities:
  • Team Leadership: Provide guidance, direction, and leadership to a team of customer service representatives.
  • Training and Development: Train new team members, conduct ongoing training sessions, and foster skill development.
  • Performance Monitoring: Track individual and team performance metrics, provide feedback, and conduct performance reviews.
  • Cross-Functional Collaboration: Collaborate with other departments to address customer-related issues and improve processes.

You will also be responsible for maintaining effective communication channels with team members, management, and customers. Staying updated with customer service tools and technologies is essential to enhance efficiency and service quality.

Requirements:
  • Bachelor's degree in Business Administration, Management, or related field.
  • Significant experience in customer service roles, with a solid understanding of customer service principles and practices.


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