
Customer Service Representative
7 days ago
Job Title: Customer Service Representative
">- Inbound & Outbound Calls:
- We handle customer inquiries, provide product information, and resolve issues via phone calls.
- We make follow-up calls to customers for feedback or to promote our products.
- We respond promptly to customer queries ensuring clarity and accuracy.
- Customer Support:
- We address customer concerns, troubleshoot issues, and offer solutions as the first point of contact.
- We educate customers on products, services, and policies ensuring they understand the value proposition.
- We manage customer expectations and guide them through the resolution process effectively.
- Complaint Management:
- We act as the first point of contact for customer complaints, resolving issues within predefined timelines.
- We escalate unresolved issues to the appropriate department while documenting customer concerns.
- Data & Record Management:
- We maintain accurate records of customer interactions in the CRM system.
- We provide feedback to management on recurring issues and suggestions for process improvement.
- Quality Assurance & Compliance:
- We adhere to company policies, scripts, and guidelines during calls.
- We ensure all customer interactions are compliant with industry standards and company protocols.
- We meet performance metrics such as call handling time, customer satisfaction, and resolution rates.
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Customer Service Representative
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