Business Operations Manager

3 days ago

Ahmedabad, Gujarat, India beBeeManagement Full time ₹ 15,00,000 - ₹ 25,00,000
Job Title: Business Operations ManagerJob Description:We are looking for a Business Operations Manager who will work closely with business leaders to drive people strategies, enhance employee experience, and build a culture of performance and engagement across our teams.The ideal candidate must come from a large-scale operations background and have managed end-to-end responsibilities for frontline and mid-level employees.Key Responsibilities:
  • Act as a strategic partner to business leaders in the operations vertical, aligning initiatives with business goals.
  • Drive end-to-end employee lifecycle management including onboarding, performance management, engagement, and retention.
  • Manage workforce challenges such as attrition, absenteeism, shift adherence, and productivity.
  • Handle employee relations, grievance redressal, and conflict resolution with fairness and empathy.
  • Partner with business teams to identify skill gaps and drive capability-building initiatives.
  • Work on analytics – track and analyze key metrics like attrition, engagement scores, and productivity trends.
  • Collaborate with the central team on policy implementation, compliance, and process improvements.
  • Build strong engagement programs tailored to the needs of employees across shifts.
  • Be a cultural ambassador – drive company values and ensure high employee morale in a 24/7 work environment.
Requirements:
  • 3–8 years of operations experience, with at least 2 years in the BPO/Call Center industry.
  • Proven experience in handling large employee bases (minimum 300–500 employees).
  • Strong understanding of workforce dynamics including shift operations, high attrition, and engagement challenges.
  • Excellent stakeholder management skills with the ability to influence leadership and frontline employees alike.
  • Strong problem-solving, conflict management, and decision-making skills.
  • Hands-on experience with tools, data reporting, and platforms.
  • MBA/PGDM in operations or related field preferred.

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