Building Strong Customer Connections

3 days ago

Surat, Gujarat, India beBeeRelationship Full time ₹ 45,00,000 - ₹ 60,00,000
Customer Relationship Specialist Job Description

We are seeking a skilled Customer Relationship Specialist to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with customers, ensuring high satisfaction levels.

Responsibilities include:

  • Act as the primary point of contact for customers, handling queries and providing accurate resolutions.
  • Build and maintain strong relationships with customers.
  • Assist in the home-buying process, guiding customers through documentation and post-sales support.
  • Collaborate with sales, CRM, and legal teams to streamline customer communication.
  • Track customer interactions using CRM software and maintain detailed records.
  • Address and resolve customer complaints efficiently while ensuring a positive customer experience.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 2+ years of experience in customer relationship management, preferably in real estate or housing projects.
  • Strong interpersonal and negotiation skills to build and maintain customer relationships.
  • Excellent verbal and written communication skills.
  • Proficiency in CRM software and Microsoft Office tools.

Benefits:

  • Competitive salary + Performance-based incentives
  • Opportunity to work in a state government-backed affordable housing project
  • Career growth prospects in the real estate sector

Why this role is ideal:

This position offers a unique opportunity to make a meaningful impact on our customers' lives by delivering exceptional service and support. If you are a motivated and customer-focused professional looking for a challenging role in a dynamic organization, we encourage you to apply.

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