Operations Director
1 day ago
As a seasoned Operations Director, you will be responsible for overseeing the technical support team at Movate. Your primary goal will be to ensure seamless operations and drive excellence in this critical function.
We are seeking a mature and experienced professional with 5-6 years of overall experience, including 1-2 years of managing technical support teams. Your ability to manage client relationships, team dynamics, and resources is essential to success in this role.
Key Responsibilities:
• Educate and remind your team on key performance indicator (KPI) goals and targets, and share scorecards to promote individual awareness.
• Facilitate team meetings to discuss operational issues and strategies for improvement.
• Manage team KPI goals and target achievement, taking ownership of cases that require attention.
• Ensure case progress through backlog reviews and notify managers as needed.
• Identify knowledge base availability and create/publish new articles to enhance team capabilities.
• Collaborate with managers to identify candidates for performance improvement plans and plan refresher training.
Desired Profile:
A high-achieving professional with a proven track record in:
• Team management and leadership
• Client relationship management
• Resource allocation and scheduling
• Metrics-driven decision making
• Goal setting and review processes
What We Offer:
A competitive salary of $80,000-$100,000 per annum, depending on experience and qualifications.
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