Customer Success Associate

3 weeks ago


Noida, Uttar Pradesh, India Hotelogix India Private Limited Full time

Job Title: Customer Success Specialist


About the Role


We are seeking a highly skilled Castomer Success Specialist to join our team at Hotelogix India Private Limited. As a Customer Success Specialist, you will be responsible for owning overall relationships with assigned clients, managing onboarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.


Key Responsibilities



  • Client Onboarding
  • Implementation and Training
  • Adoption and Retention
  • Communication with Internal and External Teams
  • Maintenance of Customer Success Metrics and Data

Requirements



  • 3-5 years of experience in communications, marketing, sales, account management, or customer success
  • Strong verbal and written communication, strategic planning, and project management skills
  • Analytical and process-oriented mindset
  • Comfortable working across multiple departments in a deadline-driven environment
  • Active team player, self-starter, and multitasker who can quickly adjust priorities

Preferred Qualifications



  • Bachelor's degree
  • Knowledge of Zoho will be a plus point

Why Join Us


At Hotelogix India Private Limited, we value our employees and offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.



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