Customer Success Associate
3 weeks ago
Job Title: Customer Success Specialist
About the Role
We are seeking a highly skilled Castomer Success Specialist to join our team at Hotelogix India Private Limited. As a Customer Success Specialist, you will be responsible for owning overall relationships with assigned clients, managing onboarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
Key Responsibilities
- Client Onboarding
- Implementation and Training
- Adoption and Retention
- Communication with Internal and External Teams
- Maintenance of Customer Success Metrics and Data
Requirements
- 3-5 years of experience in communications, marketing, sales, account management, or customer success
- Strong verbal and written communication, strategic planning, and project management skills
- Analytical and process-oriented mindset
- Comfortable working across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
Preferred Qualifications
- Bachelor's degree
- Knowledge of Zoho will be a plus point
Why Join Us
At Hotelogix India Private Limited, we value our employees and offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
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