Protecting Our Stakeholders: Credit Card Fraud Investigator

7 days ago


Gulbarga, Karnataka, India beBeeFraud Full time ₹ 10,00,000 - ₹ 15,00,000
Senior Fraud Investigator Job">

The Senior Fraud Investigator will play a key role in managing, analyzing, and resolving fraud cases to protect our stakeholders from financial losses. You will be responsible for ensuring compliance with regulatory requirements while maintaining high standards of quality and accuracy in case handling.

  • Investigate and analyze fraud cases related to transactions, ensuring timely resolution according to defined Service Level Agreements (SLAs).
  • Review transaction details, customer claims, and supporting documentation to validate disputes and identify fraudulent activities.
  • Collaborate with cross-functional teams to ensure seamless case resolution.
  • Identify patterns and trends in fraud to recommend process improvements and mitigation strategies.
  • Provide detailed documentation of case outcomes and escalate complex or high-risk issues to the team lead or manager.

Required Skills and Qualifications:

Strong knowledge of payment processing systems and fraud detection methodologies is essential for this role. Analytical skills with attention to detail and excellent problem-solving abilities are also necessary. In addition, strong communication and interpersonal skills with the ability to work collaboratively in a team environment are required.

Preferred qualifications include certification in fraud prevention or risk management, experience with chargeback processing, and familiarity with regulatory frameworks such as PCI-DSS or GDPR.

Benefits:

This role offers an opportunity to work with a dynamic team and contribute to continuous process improvement initiatives. The successful candidate will have the chance to develop their skills and expertise in fraud investigation and dispute resolution.



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