Senior Fraud Investigator

2 days ago

Gulbarga, Karnataka, India beBeeFraud Full time ₹ 60,00,000 - ₹ 1,20,00,000
Fraud Dispute Specialist

Expert professionals are required to manage and resolve customer disputes and fraud cases, focusing on Mastercard chargeback processes.

This role demands strong knowledge of card network rules, excellent analytical skills, and the ability to efficiently and accurately manage high-volume case workloads.

Key Responsibilities
  • Case Resolution: Review, investigate, and resolve fraud and dispute cases in line with Mastercard chargeback rules and internal policies.
  • Transaction Analysis: Analyze transaction data and supporting documentation to determine case validity and liability.
  • Dispute Case Management: Prepare and submit dispute case files, representments, and supporting evidence to Mastercard within required timeframes.
  • Communication: Communicate with internal teams, issuing banks, acquirers, and merchants to ensure timely resolution of disputes.
  • Fraud Trend Identification: Identify patterns and emerging fraud trends, escalating insights to fraud prevention teams.
  • Compliance & Reporting: Maintain accurate records and reporting of dispute activities for compliance and audit purposes.
  • Process Improvement: Support continuous process improvement and adherence to regulatory and card-network compliance requirements.
Required Skills & Qualifications
  • Experience: 2–5 years of experience in fraud, disputes, or chargebacks (Mastercard experience required; Visa knowledge a plus).
  • Knowledge: In-depth knowledge of Mastercard chargeback rules and dispute life cycle.
  • Critical Thinking: Strong analytical, problem-solving, and decision-making skills.
  • Attention to Detail: Ability to manage multiple cases simultaneously with strong attention to detail.
  • Communication Skills: Excellent written and verbal communication skills.
  • Familiarity with Tools: Familiarity with fraud detection tools, case management systems, and regulatory requirements (Reg E, Reg Z preferred).

Preferred Qualifications

  • Industry Experience: Experience working in financial institutions, fintechs, or payment processors.
  • Expertise: Knowledge of both issuer and acquirer dispute processes.
  • Certifications: Professional certifications in fraud or payments (e.g., CFE, CAFP) a plus.

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