Customer Experience Representative

2 days ago

Thrissur, Kerala, India beBeeCustomer Full time ₹ 32,000
Customer Support Professional

We are seeking a skilled Customer Support Specialist to join our organization.

Job Overview:

The ideal candidate will possess excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. They will be responsible for providing exceptional customer service, resolving issues efficiently, and maintaining a strong understanding of our products and services.

Key Responsibilities:

  • Provide timely and effective support to consumers and internal team members through telephone and email.
  • Resolve issues upon initial contact and prevent future issues by educating clients and reviewing their accounts.
  • Maintain accurate records and adhere to all policies, procedures, and guidelines.
  • Stay up-to-date with product knowledge and adjust to changing duties and responsibilities as the department evolves.

Requirements:

  • High secondary diploma or graduate degree with relevant experience; OR any stream graduate degree with 1 year of experience.
  • Proficient computer skills, especially in Microsoft Office, Outlook, and other Internet-based tools.
  • Excellent oral and written communication skills, attention to detail, and ability to multitask.
  • A professional demeanor, ability to think on your feet, and experience working as part of a collaborative team.

What We Offer:

  • Transportation allowance
  • Canteen subsidy
  • Night shift allowance
  • Schedule adherence bonus
  • Health insurance
  • Tuition reimbursement
  • Incentive components campaign-wise
  • Work-life balance
  • Rewards and recognition
  • Internal movement opportunities

About Us:

We value our employees' growth and well-being, offering a supportive work environment that fosters collaboration and innovation. Join us in delivering exceptional customer experiences

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