Oracle Cloud HCM Payroll Specialist

4 days ago

Kottayam, Kerala, India beBeePayroll Full time ₹ 18,00,000 - ₹ 20,00,000
Job Title: Oracle Cloud HCM Payroll Lead

Job Overview:

We are seeking a seasoned professional to lead our offshore payroll team, focusing on delivering high-quality managed services to clients.

This role will involve managing a team of support consultants, developing their skills, and working closely with UK-based colleagues to establish and grow our offshore capability.

Key Responsibilities:

  • Manage and develop a team of payroll support consultants based in India, including recruitment, onboarding, mentoring, and performance management
  • Work as a senior consultant, providing hands-on support for complex client issues across payroll and related modules
  • Partner with the UK Payroll Support Lead to build a cohesive cross-regional support function, aligning service processes and client priorities
  • Act as an expert on Oracle Cloud Payroll, providing deep knowledge of configuration, processing, troubleshooting, and legislative compliance
  • Supervise quarterly release cycles, including impact analysis, regression testing, deployment, and communication of changes to clients
  • Deliver training and knowledge-sharing sessions to support team growth and process alignment
  • Troubleshoot and document functional issues, escalating to Oracle as needed and maintaining clear resolutions
  • Build strong relationships with clients through responsive, proactive support and effective communication
  • Drive improvements in support processes, documentation, and internal tooling, establishing a scalable and high-performing payroll support model
  • Review and recommend enhancements from Oracle Cloud updates that deliver value to clients
  • Contribute to internal knowledge bases and support materials, championing a culture of continuous improvement
  • Provide strategic input into the development and structure of the India Managed Services team
  • Act as a liaison between India and UK teams, ensuring seamless collaboration and shared ownership of outcomes

Essential Skills and Qualifications:

  • Strong leadership and team management abilities, including mentoring and collaboration
  • Deep understanding of Oracle Cloud Payroll functionality, including configuration, processing, and troubleshooting
  • Excellent client-facing communication skills, both written and verbal
  • Ability to deliver practical, value-driven solutions with creativity and innovation
  • Proven experience supporting large, complex solutions with multiple stakeholders
  • High level of adaptability and flexibility, with the ability to build long-lasting client relationships
  • Commitment to ethical standards, integrity, and compliance with relevant regulations and organizational policies
  • Willingness to learn and develop new skills, staying updated on industry trends and pursuing professional development opportunities

Desirable Qualifications:

  • Experience delivering or supporting UK Payroll, including full lifecycle implementations and in-depth knowledge of configuration
  • Familiarity with Oracle quarterly update cycles, including impact analysis and enhancement identification

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