Customer Support Specialist
3 weeks ago
DETAIL REQUIREMENTS
Our ideal candidate will be involved in tele sales, having over 6 months of professional experience.
REQUIREMENTS AND SKILLS
We are looking for a candidate with strong communication skills, customer service experience, and a bachelor's degree.
ROLES AND RESPONSIBILITIES:
As a key member of the Wappgo team, the successful candidate will be responsible for managing outgoing and incoming calls, providing project information to customers, documenting all call information, and recognizing trends in customer calls.
Additionally, the candidate will follow up on customer calls where necessary, complete call logs, and reports.
Desired Candidate Profile:
We are seeking a candidate with superior listening, verbal, and written communication skills. Legal and finance knowledge is a plus. Proficiency in relevant computer applications, knowledge of customer service, and the ability to handle stressful situations are essential.
A strong understanding of excel and the ability to work independently are also critical for this role.
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