
Operational Trainer
6 days ago
We are seeking a skilled and experienced training operations lead to join our team. In this role, you will be responsible for designing, planning, and executing comprehensive training programs that align with our long-term business objectives.
Your key responsibilities will include leading the design and development of training initiatives, ensuring they are forward-thinking and in line with industry trends. You will also oversee and refine training methodologies to enhance learning efficiency and outcomes.
You will be accountable for specific location training activities and project quality. Additionally, you will provide strong leadership by managing and mentoring managers and trainers, guiding them to drive performance excellence within the training function.
Foster a culture of continuous improvement, ensuring that trainers and process coaches are well-equipped to meet organizational goals.
Create a developmental roadmap for senior managers, identifying leadership potential and promoting internal growth.
Required Skills and Qualifications:- Experience: 15+ years of experience in training operations, process coaching, or quality management, with at least 5 years in a managerial or leadership role.
- HCC Knowledge: Extensive expertise in HCC coding systems.
- Leadership & Training Expertise: Advanced experience in leading, mentoring, and managing a team of trainers, process coaches, and managers, driving high performance and achieving training objectives.
- Advanced Problem-Solving: Exceptional ability to identify, analyze, and resolve complex training, operational, and process-related challenges at an organizational level.
- Coding Certification – AAPC/AHIMA
- Proven experience in a senior management role overseeing a team of managers, trainers, or quality leaders in a high-volume, dynamic environment.
- Strategic Leadership: Ability to align training initiatives with company strategy and execute high-level goals through actionable plans.
- High-Level Mentorship: Expertise in coaching and developing senior team members to enhance leadership capabilities within the training function.
- Change Management: Proven experience managing change and driving transformation within training programs, processes, and teams.
- Innovation & Adaptability: Ability to quickly adopt and implement cutting-edge training solutions while remaining adaptable to business needs and external trends.
- Data-Driven Decision Making: Strong analytical and reporting skills, leveraging data to drive improvements and measure training effectiveness.
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