Enterprise Technical Solutions Specialist

2 days ago

Noida, Uttar Pradesh, India beBeeTechnicalAccountManager Full time US$ 90,000 - US$ 1,20,000
Technical Account Manager 3

We are seeking a highly skilled Technical Account Manager to join our team. The successful candidate will be responsible for delivering proactive and preventative services to our clients, providing expert advice and mentorship to ensure their technical queries are addressed in a timely manner.

The ideal candidate will have a strong background in development, consulting, and support, with excellent customer-facing and relationship-building skills. They will also possess a deep understanding of the products and technologies involved, enabling them to provide valuable insights and guidance to our clients.

In this role, you will work closely with our internal teams, including Account Management, Support, Consulting, Tech-Ops, and Engineering, to ensure that our clients receive the highest level of service and support. You will also be required to travel to client sites, mainly in the United States, to provide on-site and production support.

Key Responsibilities:
  • Delivery of proactive and preventative services
  • Proactive notifications of upcoming releases and possible impact
  • Leading and guiding clients through complex environment changes
  • On-site and production support
  • Regular knowledge transfer sessions
  • Coordinating/driving client technical issues with support/engineering/consulting
  • Handling technical issues, scheduled and unexpected
  • Client status calls and reporting
  • Regular service reviews
Requirements:
  • Multi-year experience working in complex enterprise IT environments in consulting/support/account management/development roles
  • Very strong written and verbal communication skills
  • Validated presentation skills, and experience organizing and running high-profile client calls and meetings
  • Ability to analyze enterprise software issues (Java, web-server, network, OS, DB/SQL)
Required Knowledge and Skills:
  • Must-have: Customer-facing experience in enterprise projects, object-oriented programming experience (Java), SQL, JavaScript, AngularJS, jQuery, CSS, MongoDB, web-server technologies
  • Nice-to-have: Apache Sling, JCR, CQ/AEM, CRM, Adobe Analytics or other Marketing Cloud solutions
  • Relevant skills: enterprise software (Windows Server, Linux, Unix, WebSphere, WebLogic, JBoss, Oracle, SQL, Java)
  • Bachelor Degree in Computer Science, Engineering, or equivalent
  • Proficiency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Boundary Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, Value Selling

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