Enterprise Solutions Specialist

2 days ago

Noida, Uttar Pradesh, India beBeeTechnoFunctional Full time ₹ 30,00,000 - ₹ 42,00,000

Job Overview:

We are seeking a skilled Techno-Functional Consultant with expertise in Oracle CX and Oracle B2C Service Cloud.

The ideal candidate will have hands-on experience delivering end-to-end solutions that combine technical skills with deep functional understanding to meet complex business needs.

  • Act as a bridge between business requirements and technical solutions within the Oracle CX ecosystem.
  • Lead design, configuration, development, and implementation of Oracle B2C Service Cloud solutions.
  • Conduct in-depth business analysis to understand client needs and translate them into functional and technical specifications for Oracle CX.
  • Configure and customize Oracle B2C Service Cloud modules, including Service, Sales, Marketing, and Engagement Cloud functionalities.
  • Develop and extend Oracle B2C Service Cloud using out-of-the-box capabilities, custom objects, workspaces, workflows, and integrations.
  • Implement and manage integrations between Oracle B2C Service Cloud and other enterprise systems using SOAP/REST APIs.
  • Perform data migration activities, ensuring data integrity and consistency during implementation cycles.
  • Provide expert-level troubleshooting and support for Oracle B2C Service Cloud applications, diagnosing and resolving complex technical and functional issues.
  • Lead or support testing phases, including unit testing, system integration testing (SIT), and user acceptance testing (UAT).
  • Conduct workshops and training sessions for end-users and client teams on Oracle B2C Service Cloud functionalities.
  • Contribute to solution architecture and design decisions, ensuring scalability, performance, and adherence to best practices.
  • Manage project deliverables, timelines, and client expectations in a fast-paced environment.

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