
Transaction Risk Specialist
3 days ago
Job Description:
We are seeking a highly skilled and experienced Transaction Risk Specialist to join our team. The ideal candidate will have a strong background in field investigations, fraud detection, and risk management in the BFSI or Fintech sector.
The successful candidate will be responsible for leading and managing a team of field investigators across multiple regions, allocating field assignments based on priority, geography, and risk level, and monitoring performance to ensure timely completion of investigations.
Key Responsibilities:
- Oversee and conduct field visits to merchants, agents, and customers to verify KYC details, investigate fraudulent transactions, and resolve high-risk cases.
- Liaise with merchants, vendors, and partners to understand transactional discrepancies.
- Document findings and collect necessary evidence (photographs, statements, transaction logs).
Risk Assessment:
- Identify and evaluate patterns of suspicious activity and recommend preventive actions.
- Coordinate with internal fraud analytics and monitoring teams for lead generation.
Compliance & Reporting:
- Ensure field activities comply with internal policies, RBI guidelines, and legal standards.
- Draft and review investigation reports and escalate critical issues to senior management.
- Support the STR filing team with on-ground inputs and factual verification if required.
Required Skills and Qualifications:
- Graduate in any discipline (Bachelor s degree in Criminology, Commerce, or Law preferred)
- 8 years of experience in field investigations, fraud detection, or risk management in BFSI or Fintech
- Experience managing field teams and working in a fast-paced digital payments environment
- Strong analytical, problem-solving, and reporting skills
- Good understanding of KYC/AML norms, payment frauds, and regulatory guidelines
- Willingness to travel extensively (PAN-India or regional coverage)
- Excellent interpersonal and verbal communication skills
- Experience handling UPI, wallet, or merchant onboarding fraud
- Knowledge of tools like Salesforce, CRM, or field investigation tracking platforms
- Prior work experience in NBFC, Fintech, or PSP environment
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