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Customer Lifecycle Insights Specialist

3 weeks ago

Nellore, Andhra Pradesh, India beBeeDataAnalyst Full time US$ 80,000 - US$ 1,00,000

Job Overview

A data-driven professional is sought to analyze customer lifecycle activities, campaign performances, and key performance indicators (KPIs). As a vital member of the analytics team, this individual will develop and maintain comprehensive dashboards to track business metrics.

Key Responsibilities:

  • Analyze diverse data sources and create detailed reports on customer behavior and campaign success.
  • Design and implement data-driven strategies in collaboration with cross-functional teams.
  • Utilize data analytics tools to identify trends, patterns, and correlations that inform business decisions.
  • Provide actionable insights to enhance customer experience and optimize campaign strategies.

Required Skills and Qualifications:

  • At least 5+ years of experience in telecommunications or related fields, preferably in customer lifecycle and/or Business Intelligence.
  • Strong analytical skills, attention to detail, and excellent problem-solving abilities.
  • Bachelor's or MBA degree in Data Analytics, Statistics, Marketing, Business, or a related field.
  • Proficiency in SQL, Excel, and big data queries; experience with Tableau or Power BI is beneficial.
  • Excellent communication skills to explain complex data to non-technical stakeholders.

Preferred Qualifications:

  • Extensive experience in campaigns, CRM, or customer-facing domains, with expertise in customer lifecycle management and campaign processes.
  • Ability to manage large datasets while maintaining data integrity.
  • Knowledge of Arabic language is an asset.