Expertise in System Administration and Sales Support

4 days ago


Kurnool, Andhra Pradesh, India beBeeSystematic Full time ₹ 1,20,00,000 - ₹ 1,50,00,000
Senior Business System Specialist Job Description

This role is part of the Sales Operations team and requires expertise in ensuring systemic accuracy and usability of sales tools.

The Senior Business System Specialist will help to drive timely and accurate resolution of support tickets, focusing on customer satisfaction and efficient task execution.

Key responsibilities include:

  • Assign, troubleshoot, and resolve tickets from sales users related to various software applications.
  • Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction.
  • Triage Level 2 tickets to the right stakeholders with required information.
  • Assist in scheduled maintenance of systems via data migrations.
  • Maintain Service Level Agreements (SLAs).
  • Manage access and visibility related issues.
  • Assist with documentation of best practices and usage.

Key Qualifications:

  • At least 8+ years of professional experience in an IT/Salesforce Helpdesk role or Salesforce certified.
  • Salesforce Administrator experience is highly preferred.
  • Good knowledge of navigating Salesforce landscape and terminology with focus on data security and territory management.
  • Experience with sales processes and sales environment is a plus.
  • Hands-on experience providing system and tools support to users.
  • Strong team player with service-oriented attitude and customer focus.
  • Excellent time management skills.
  • Quick learner and able to thrive in a fast-paced environment.
  • Aggressive problem solver.
  • Excellent written and verbal communication skills.

Additional qualifications include knowledge of ServiceNow, Workbench, Dataloader, and SOQL.



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