Cluster Operations Director

4 days ago

Noida, Uttar Pradesh, India beBeeServicing Full time ₹ 15,00,000 - ₹ 25,00,000
Job Opening

We are seeking a talented Cluster Servicing Manager to oversee and nurture a team of 50-60 direct and indirect members. Your primary focus will be on fostering a best-in-class client servicing environment, driving revenue growth, and ensuring the team operates at optimal efficiency.

Key Responsibilities:
  • Lead the servicing cluster to deliver outstanding client experiences, ensuring every touchpoint reinforces trust and satisfaction.
  • Own the cluster's P&L by identifying revenue growth opportunities and driving strategic upselling initiatives.
  • Build, mentor, and empower high-performing teams in a culture of continuous growth, collaboration, and excellence.
  • Conduct meaningful client interactions to extract actionable insights on services and products, and channel this feedback to internal teams for improvement.
  • Leverage data-driven insights to design and implement innovative, scalable servicing models that boost operational efficiency and elevate customer satisfaction.
Requirements:
  • Client Engagement & Tele-Sales Expertise: Skilled in handling clients with a consultative approach and applying effective tele sales techniques to drive business outcomes.
  • Analytical Thinking & Problem Solving: Quick thinker with strong problem-solving abilities to address challenges efficiently.
  • Effective Communication: Excellent verbal communication paired with active listening to ensure clear understanding and impactful interactions.
  • Strategic Vision: Forward-thinking with the ability to anticipate customer needs and identify new business opportunities.
  • Team Leadership & Interpersonal Skills: Proven ability to lead, motivate, and collaborate with teams while fostering a positive and productive work environment.
  • Data Analysis & Reporting: Competent in interpreting data and managing reports to support strategic decisions and performance tracking.
Why This Role Matters

This role is critical in driving revenue growth, improving operational efficiency, and elevating customer satisfaction. The successful candidate will have a unique opportunity to make a significant impact on the organization's success.

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