Transforming Business Performance

1 week ago

Surat, Gujarat, India beBeeCustomer Full time ₹ 13,80,000 - ₹ 24,14,000

Job Description:

We are seeking a highly skilled and experienced professional to join our team as a Senior Customer Success Manager. This is a critical role that will be responsible for driving performance improvement, ensuring operational excellence, and providing exceptional customer service.

Key Responsibilities:
  • A) Operational Excellence & Bank Engagement

Monitor and address day-to-day operational issues between internal teams and banks, act as the primary liaison for operational queries and escalations. Drive performance improvement for major banks through root cause analysis (RCA) and targeted interventions. Provide both online and offline support to banks for operational issues, daily Cards scheme process improvements. Conduct bank training sessions on systems, processes, and product awareness. Maintain oversight on the Process Advisory Group to act as a center of expertise for operational excellence. Automation of processes leveraging RPA and AI/ML.

  • B) Compliance & Dispute Management

Ensure accurate and timely compliance follow-ups including dispute resolution, penalty processing, and fee calculations. Advise on Standard Operating Procedures (SOPs), technology upgrades, and network infrastructure enhancements to improve UPI success rates and achieve KPIs. Support leadership in responding to regulatory queries from UIDAI, RBI, and other authorities.

  • C) Data Analysis & Reporting

Conduct advanced data analysis to identify operational bottlenecks and performance gaps. Prepare Excel dashboards, PowerPoint presentations, and performance reports for leadership and bank reviews. Utilize SQL skills (if available) for data extraction and analysis to support decision-making.

  • D) Knowledge Sharing & Capability Building

Create a knowledge-sharing environment within the team to enhance technical, analytical, and project management skills. Organize and facilitate staff and bank training programs.

Required Skills and Qualifications:
  • Strong technical and data analysis skills.
  • Expertise in settlement, reconciliation, and dispute management.
  • In-depth understanding of payment products (especially UPI and related systems).
  • Strong client relationship management capabilities.
Benefits:

Our organization fosters a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion. With a strong focus on employee wellbeing, continuous learning, and collaborative success, we offer a platform to grow, contribute, and make a meaningful difference.

  • Business Transformation Specialist

    1 week ago

    Surat, Gujarat, India beBeeChange Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    HR Strategist and Change LeaderThe role of HR Strategist and Change Leader is to develop and implement people strategies that drive business growth, improve employee engagement, and enhance organizational performance.Key responsibilities include:Partnering with senior leadership to align HR initiatives with business objectives;Designing and implementing...

  • Senior Business Transformation Leader

    2 weeks ago

    Surat, Gujarat, India beBeeTransformation Full time ₹ 2,00,00,000 - ₹ 3,00,00,000

    Job Opportunity: Senior Vice President of TransformationThis is a unique opportunity to lead strategic and operational transformation across our North American, UK, and Australian insurance business. As a seasoned leader, you will be responsible for driving modernization of processes, platforms, data capabilities, and AI adoption.About the Role:Develop and...

  • Transformative Business Leader

    2 weeks ago

    Surat, Gujarat, India beBeeTransformation Full time ₹ 15,34,500 - ₹ 25,54,750

    Business Transformation ProfessionalElevate your career by joining our dynamic team as a Business Transformation Professional. This role requires expertise in reviewing, negotiating, and drafting client contracts, vendor contracts, real estate agreements, and technology contracts. You will also assist in providing advisory support on employment/HR matters...

  • Business Transformation Manager

    2 weeks ago

    Surat, Gujarat, India beBeeTransformation Full time ₹ 30,00,000 - ₹ 35,00,000

    We are seeking a seasoned professional to join our team as a Business Transformation Manager.About the RoleThis is an exciting opportunity to work with industry leaders and drive strategic initiatives from concept to execution.Lead cross-functional teams to set up new processes, enable execution excellence, and deliver business outcomes.Collaborate with...

  • SAP Signavio Business Process Transformation Lead

    7 days ago

    Surat, Gujarat, India beBeeDigitalTransformation Full time ₹ 8,00,000 - ₹ 10,00,000

    We are seeking a seasoned Business Process Transformation Lead to drive successful S/4HANA transformations.The ideal candidate will have extensive experience in SAP Signavio adoption, process modeling, governance, and optimization.This role requires strong collaboration skills to work with cross-functional teams and lead clients through complex...

  • Data-Driven Transformation Leader

    2 weeks ago

    Surat, Gujarat, India beBeeTransformation Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Job Title: Data-Driven Transformation LeaderThe Data-Driven Transformation Leader will be responsible for leading enterprise-wide transformation programs to drive cost reduction, process efficiency, and quality improvement across global operations.Key Responsibilities:Strategic Transformation LeadershipDevelop and execute strategic transformation initiatives...

  • Human Resources Business Transformation Specialist

    2 weeks ago

    Surat, Gujarat, India beBeeStrategic Full time ₹ 19,00,000 - ₹ 25,40,000

    Strategic HR PartnerOur organization seeks a dynamic and experienced HR professional to assume a key role in supporting our business objectives and enhancing the employee experience within our fast-paced environment.This mid-level, full-time position requires a blend of expertise in employee relations, strategic planning, and performance management to drive...

  • Transformation Leader

    2 weeks ago

    Surat, Gujarat, India beBeeOrganization Full time ₹ 12,49,999 - ₹ 24,99,999

    About UsWe offer strategic advisory services to organizations seeking to drive growth, optimization and innovation.Our team of experts provides world-class consulting and advisory services designed to help executives, directors, entrepreneurs and owners address their business problems and navigate their organization for success.This unit focuses on providing...

  • Chief Transformation Officer

    1 week ago

    Surat, Gujarat, India beBeeTransformation Full time ₹ 1,20,00,000 - ₹ 1,60,00,000

    Job Summary:You will spearhead impactful initiatives to elevate the employee experience by championing transformative projects that deliver meaningful outcomes.Key Responsibilities:Develop and implement measurement frameworks to drive progress on complex projectsLead cross-functional collaboration to address multifaceted challengesLeverage customer insights...

  • Safety Culture Transformation Leader

    2 weeks ago

    Surat, Gujarat, India beBeeTransformation Full time ₹ 50,00,000 - ₹ 80,00,000

    As a leader in our organization, you will assume the pivotal role of Project Director.The successful delivery of a comprehensive safety culture transformation project for a leading steel company with multiple business units across India is your key responsibility.Initially based at the Gujarat site, you will proactively plan, direct, and implement all...