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IT Support Manager II
1 month ago
We are seeking a highly skilled IT Support Manager II to join our team in Hyderabad, India. As a key member of our IT team, you will be responsible for managing IT support across locations and ensuring customer satisfaction.
Key Responsibilities:- Manage IT support across locations and ensure customer satisfaction
- Handle onsite team of engineers and provide necessary support to business
- Schedule engineer shifts as per business work schedule and projects
- Work hand in hand with global projects team for any onsite requirements
- Manage and keep track of IT Budget and spent
- Ensure that troubleshooting is carried out to a high standard and follows all Amazon policies and guidelines
- Lead the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs)
- A technical Bachelor's degree in a relevant discipline
- Previous, relevant management experience in an operations or logistics environment as an IT or alternatively as an IT Service Delivery Manager
- Previous experience in Linux/Unix support and/or Microsoft Windows support
- Knowledge of networking and expertise in LAN/WAN, Wireless, and work from home support
- Comfortable with IT infrastructure and other fundamental aspects of computer facilities infrastructure required at home/office
- Previous experience of developing, lobbying for, owning, and taking care of IT budgets; including staff, hardware, and software
- Effective project management skills, alongside the ability to deal effectively with all levels of company seniority, in a variety of situations
- Analytical skills, along with validated problem-solving ability, are both a necessity
- A Master's degree in a relevant discipline
- An understanding of core internet technologies, including DHCP, DNS, mail transport, TCP/IP, and network file systems
- Certifications in Unix/Linux System support and/or Microsoft Windows system support
- Telecom knowledge, including VOIP/SIP, as well as mobile technologies
- Previous help desk/technical support experience and/or previous Service Delivery and Service Level Management experience
- ITIL and Prince2 certifications would be advantageous
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.