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IT Support Manager II

1 month ago


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Job Title: IT Support Manager II

We are seeking a highly skilled IT Support Manager II to join our team in Hyderabad, India. As a key member of our IT team, you will be responsible for managing IT support across locations and ensuring customer satisfaction.

Key Responsibilities:
  • Manage IT support across locations and ensure customer satisfaction
  • Handle onsite team of engineers and provide necessary support to business
  • Schedule engineer shifts as per business work schedule and projects
  • Work hand in hand with global projects team for any onsite requirements
  • Manage and keep track of IT Budget and spent
  • Ensure that troubleshooting is carried out to a high standard and follows all Amazon policies and guidelines
  • Lead the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs)
Requirements:
  • A technical Bachelor's degree in a relevant discipline
  • Previous, relevant management experience in an operations or logistics environment as an IT or alternatively as an IT Service Delivery Manager
  • Previous experience in Linux/Unix support and/or Microsoft Windows support
  • Knowledge of networking and expertise in LAN/WAN, Wireless, and work from home support
  • Comfortable with IT infrastructure and other fundamental aspects of computer facilities infrastructure required at home/office
  • Previous experience of developing, lobbying for, owning, and taking care of IT budgets; including staff, hardware, and software
  • Effective project management skills, alongside the ability to deal effectively with all levels of company seniority, in a variety of situations
  • Analytical skills, along with validated problem-solving ability, are both a necessity
Preferred Qualifications:
  • A Master's degree in a relevant discipline
  • An understanding of core internet technologies, including DHCP, DNS, mail transport, TCP/IP, and network file systems
  • Certifications in Unix/Linux System support and/or Microsoft Windows system support
  • Telecom knowledge, including VOIP/SIP, as well as mobile technologies
  • Previous help desk/technical support experience and/or previous Service Delivery and Service Level Management experience
  • ITIL and Prince2 certifications would be advantageous
What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.